How To Guides

This section contains a handful of useful How-To documents on core usability functions of the Metrix Asset Management System including:

Initialising a Metrix Account

Before you can use your Metrix Asset Management System, you must have a valid Metrix account with which you can login with. To gain access to such an account, your organisation’s system administrator needs to generate an invitation for you to register. If you have not received an invitation, please consult your organisation’s system administrator.

Once invited, you will receive an email with your username details as well as a temporary password that you need to change immediately. Follow the ‘Sign In’ button from this email to perform the password change.

Info

The email will come from support@metrixassets.com. If you do not receive it within 2 hours, check your junk/spam folders in case it has been captured there.

Your new password must meet the following requirements:

Minimum length of 8 characters
No spaces
At least one uppercase letter
At least one lowercase letter
At least one number
At least one special characters (excluding + and -)

Once you set and confirm your new password, you can safely delete the invitation email. Please note that the invitation email will expire after 7 days. At which time, a new invitation will need to be generated.

Logging in to Metrix

To log in to your Metrix Asset Management System environment, you will need to know your organisation’s Site ID and have a valid username and password for that environment. Your organisation’s Site ID is used within the web URL of your system.

Example

If an organisation’s Site ID was “Smithtown”, then the web URL for accessing that system would be www.smithtown.metrixassets.net

Once you enter your organisation’s web URL, you will be presented with a login page. This page is requesting your username – which is your email address – and the password that you have defined when initialising your Metrix account (see Initialising a Metrix account for details on this).

Resetting your Password

If at any time, you forget your password for the Metrix Asset Management System, you can request a password reset from the main login page. To do this, complete the following steps.

Click on “Forgot Password” below the “Sign In” button and you will be redirected to the password reset page.
Enter your username – which is your email address – and click “Reset Password”.
At this point, you will be redirected to a password reset verification stage. A verification code will be emailed to your email address.
Once you have received your email, enter the verification code along with a new password. The new password must also meet the password requirements stipulated above (see Initialising a Metrix account for details on this).